Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Elsenham House, we're committed to promoting responsible gambling. Betting and casino games should be enjoyed purely as entertainment. They are games of chance with no guaranteed way to make money. Never gamble with money you cannot afford to lose, and never view gambling as a way to solve financial problems or earn an income.
Age Verification
You must be 18 years of age or older to use betting and casino services in the United Kingdom. We take age verification seriously and reserve the right to request proof of identity and age at any time. If you are under 18, please do not attempt to gamble.
Warning Signs of Problem Gambling
Please be honest with yourself. If you recognise any of the following, you may have a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to try to win money back
- Hiding gambling activity from family or friends
- Gambling to escape problems or relieve stress
- Spending more time and money on gambling than intended
- Lying about the amount of time or money spent gambling
- Neglecting work, school, or family responsibilities due to gambling
- Feeling anxious or irritable when unable to gamble
- Borrowing money to gamble or pay gambling debts
- Unsuccessful attempts to cut down or stop gambling
Self-Help Tools & Safer Gaming Features
Most reputable operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive notifications during gambling sessions reminding you how long you've been playing
- Time Limits: Restrict how long you can play in a single session
- Self-Exclusion: Temporarily or permanently exclude yourself from an operator's platform
- Account Closure: Close your account at any time, with funds returned to you
We encourage you to use these tools if you feel your gambling is becoming a concern.
Support & Help Resources
If you are struggling with gambling, professional help is available. Please reach out to one of these organisations:
United Kingdom
- GamCare: Free, confidential support and counselling for problem gamblers and their families. www.gamcare.org.uk
- GamStop: A national self-exclusion scheme allowing you to exclude yourself from all licensed online gambling operators in the UK. www.gamstop.co.uk
- Gamblers Anonymous: Support groups and peer help for those affected by problem gambling. Visit www.gamblersanonymous.org.uk
International Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Take Action Today
If you believe you have a gambling problem, or if someone close to you is struggling, please seek help immediately. There is no shame in reaching out — professional support is confidential, free, and effective.
Remember: Gambling should never jeopardise your financial security, relationships, or wellbeing. If you're not in control, it's time to get help.